At Ghemmy Essence, your satisfaction matters.
Returns
Due to hygiene and cosmetic nature of our products, all sales are final unless the item arrives damaged or incorrect.
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us within 7 days of delivery with photo proof.
We will offer:
Replacement, or
Store credit, or
Refund (case-by-case basis)
Non-Returnable Items
Opened or used products
Sale or clearance items
Personalized or custom items
